Privacy Policy

Information we may collect

When you register and play, we may hold identity and contact details, deposit and withdrawal records, gameplay history, and the messages you exchange with our support team.

Technical details such as device type, browser version, approximate location, and connection logs may also be recorded to keep the platform stable and secure.

Certain identity checks required under our Tobique Gaming Commission licence (number 0000002) may involve documents you upload to confirm your age and residence.

How your information is used

The primary purpose of processing is to run your account, settle transactions, respond to your queries, and meet the compliance duties tied to our gaming licence.

We rely on aggregated, non-identifying statistics to understand which features members value and to plan improvements to the FortunePlay Casino experience.

Promotional emails and offers are sent only where you have opted in, and every such message includes a one-click route to unsubscribe.

Sharing, storage, and safeguards

Your data may be shared with payment processors, identity-verification partners, and regulators strictly where a lawful basis or licence obligation requires it.

We apply encryption in transit, restricted internal access, and routine security reviews to reduce the risk of loss, misuse, or unauthorised disclosure.

Records are kept only for as long as legal, financial, and anti-fraud requirements demand, after which they are securely deleted or anonymised.

Your rights and choices

Subject to applicable Canadian privacy law, you may request a copy of the information we hold, ask us to correct inaccuracies, or seek erasure where no retention duty applies.

Because gaming accounts carry a heightened fraud risk, we may ask you to confirm your identity before acting on any such request, and we will respond within the timeframes set by law.